Companies that "get it!"

What do 3CX, Plus.net & Skyscanner have in common?

They (or some representative of) have all responded to my blog posts or twittering recently. I think it’s well impressive that these companies are clued up and proactive enough to be interacting in this way with the online community.

Plus.net in particular are doing great things with customer service recently – I twittered yesterday when they had a widespread ADSL network problem – they replied on twitter! And I love the fact that we get clear transparent information when they have a problem – we don’t want a load of BS or problem avoidance tactics! – just clear frequent updates like this will be just fine – http://www.plus.net/support/service/problems/problem.php?intProblemId=54847

It’s more than can be said for a couple of other online retailers (pro-audio equipment) who are bugging me today because they can’t seem to be bothered to even respond to direct emails! Better give them another day before the name & shame!